Wheel repair machine allows us to build trust thousands of miles away

As we all know, cross-border cooperation is full of unknown challenges and opportunities, because it is different from your offline purchase, it’s across thousands of miles, especially when the customer you are facing is from far away America. A few months ago, I received a message from an American customer, his name is Steven, a businessman who runs a car repair and renovation business. Steven mentioned in the message that he was looking for an efficient and precise fully automatic wheel repair machine to improve the overall service quality of his shop.

Steven also faces a huge challenge. The challenge he faces is that the wheel repair machines on the US market are not only expensive, but also the repair effect of many machines may not be ideal, especially when dealing with high-end aluminum alloy wheels, which may not reach the perfect repair standard. Steven told me that most of his customers are high-end car owners who have extremely high requirements for the appearance of the wheels, which makes him particularly cautious when choosing equipment.

Through several in-depth communications with Steven, I learned that his needs mainly focus on the following points: vertical structure, precise repair effect, stable performance, and equipment that is easy to operate and maintain. I recommended our best-selling wheel repair machine DCM35P-MAX to him. This equipment has advanced technology. The structure of this machine is vertical, with a small footprint and simple operation, which is convenient for clamping the wheel and observing the status of the wheel and tool during cutting. It can accurately repair various types of wheels and is especially good at processing high-end aluminum alloy wheels, which perfectly meets Steven's needs.

Although the communication with Steven spanned the time difference and thousands of miles, we demonstrated the operation and repair effect of the machine in detail through the video, which resolved his doubts about the performance of the machine. After learning that our wheel repair machine has excellent stability, precision and long-term after-sales support, Steven finally decided to purchase this equipment. A few months later, I received feedback from Steven, who told me that Steven and his team have been able to use this equipment proficiently. Since the introduction of this wheel repair machine, the car dealership's business volume has increased significantly, especially in handling high-end car wheel repairs, and their customer satisfaction has been greatly improved. Steven even mentioned that the efficient performance of the machine helped him save a lot of labor and time costs, and the repair effect was very satisfactory to customers. Many customers not only took their cars away after the repair, but also recommended more people to come to the store for repair.

This cooperation not only made me feel the charm of cross-border cooperation, but also made me feel very honored to help Steven improve his business and see his car dealership prospering. From the USA to China, across the ocean, we have established deep trust through a machine. Every successful cooperation is the driving force for us to move forward. We look forward to cooperating with more customers from all over the world and growing together.

Keywords: wheel repair machine

Originally published 10 Jan 2025, updated 10 Jan 2025.